Terms of service

FlexRatz – Terms of Service

Last updated : 10/08/2025

Welcome to FlexRatz. These Terms of Service (“Terms”) govern your access to and use of our website, products and services (the “Service”). By using the Service, you agree to be bound by these Terms. If you do not agree with any part of these Terms, you must not use our Service.

1. General

1.1 The Service is offered by FlexRatz (registered in India).
1.2 The terms “you”, “your” refer to the user, visitor, customer or any person accessing the Service.
1.3 By using our website or placing an order, you represent that you are at least 18 years of age or that you have the legal capacity to enter into these Terms.
1.4 We reserve the right to modify or terminate the Service (or any part thereof) at any time, with or without notice. Your continued use of the Service after any modifications constitutes acceptance of the revised Terms.

2. Accounts & Registration

2.1 To use certain features of our Service you may have to create an account. You agree to provide true, accurate, current and complete information.
2.2 You are responsible for keeping your account credentials safe and for all activity under your account.
2.3 We reserve the right to refuse or suspend service, close accounts, remove or edit content or cancel orders in our discretion.

3. Online Store Terms

3.1 When you place an order through our online store, you agree to purchase the products in accordance with these Terms.
3.2 We may refuse service or cancel orders at our sole discretion (for example if product is out of stock, pricing error, or you are in a restricted jurisdiction).
3.3 Prices, availability and product information are subject to change without notice.
3.4 All orders are subject to verification and acceptance by us before we consider the contract formed.

4. User Conduct & Prohibited Uses

4.1 You agree not to use the Service for any unlawful or unauthorized purpose, or in violation of any laws.
4.2 You agree not to reproduce, duplicate, copy, sell, resell or exploit any part of the Service without our express written permission.
4.3 You agree not to transmit any harmful code, disrupt the Service, or collect or store personal information of other users without consent.

5. Intellectual Property

5.1 The Service and its contents (including text, graphics, logos, images, audio, video, software) are our property or the property of our licensors and are protected by applicable Indian and international intellectual property laws.
5.2 You are granted a limited license to access and use the Service for your personal, non-commercial use. You may not modify, distribute, reverse engineer or otherwise exploit the Service or its contents without our prior written consent.

6. Third-Party Links & Services

6.1 Our Service may contain links to third-party websites, services or advertisements. We do not control those third-parties and are not responsible for their content, practices or reliability.
6.2 Your dealings with any such third-parties are at your own risk, and we expressly disclaim any liability arising from such third-party interactions.

7. Limitation of Liability & Disclaimers

7.1 The Service is provided on an “as-is” and “as-available” basis. We make no warranties of any kind, whether express or implied, regarding the Service’s availability, accuracy, reliability or suitability.
7.2 To the maximum extent permitted under law, we shall not be liable for any direct, indirect, incidental, special, punitive or consequential damages (including loss of revenue, profit, data or goodwill) arising out of or in connection with your access to or use of (or inability to use) the Service.
7.3 Some jurisdictions do not allow certain disclaimers or limitations of liability; if this applies to you then our liability shall be limited to the greatest extent permitted by law.

8. Indemnification

You agree to indemnify, defend and hold harmless FlexRatz, its affiliates, officers, directors, employees, agents and licensors from and against any and all claims, liabilities, losses, damages, costs or expenses (including legal fees) arising out of or related to:

your violation of these Terms;
your use of the Service;
your user content; or
your infringement of any rights of a third-party.

9. Privacy

Your use of the Service is also governed by our Privacy Policy. By using the Service you consent to collection, use and sharing of your information as described in that Policy.

10. Termination

10.1 We may suspend or terminate your access to the Service (or any part thereof) at any time and for any reason, including if you breach these Terms or we suspect any fraudulent or harmful activity.
10.2 On termination, all rights granted to you under these Terms will cease immediately. Any provision that by its nature should survive termination (e.g., indemnity, limitation of liability, intellectual property) will survive.

11. Governing Law & Dispute Resolution

11.1 These Terms shall be governed by and construed in accordance with the laws of India and the courts in [Insert City/State] shall have exclusive jurisdiction to resolve any disputes.
11.2 You and we agree to attempt in good faith to resolve disputes informally for at least 30 days before initiating formal legal proceedings.

12. Changes to Terms

We may revise these Terms from time to time. The most current version will always be posted on our website with “Last updated” date. By continuing to use the Service after changes are posted, you agree to be bound by the revised Terms.

13. Miscellaneous

13.1 If any provision of these Terms is found invalid or unenforceable under applicable law, the remaining provisions will continue in full force and effect.
13.2 Our failure to enforce any right or provision under these Terms does not constitute a waiver of such right or provision.
13.3 These Terms (together with our Privacy Policy and any other legal notices posted on our Service) constitute the entire agreement between you and us regarding the Service.

Email: flexratz.customers@gmail.com
Phone: +917666530238